Customer care
Shipping & Deliveries
Know what happens between placing your order and receiving your keepsake. Production time and shipping time are separate, especially for a personalized piece.
Free standard shipping
We offer free standard shipping on all items within the continental United States, with no minimum order. International shipping and expedited services are additional.
Available delivery options and charges are shown at checkout for your address. If you need a keepsake for a service, anniversary or another important date, please call 1-877-723-4242 before ordering so we can check the complete timing.
First we prepare it. Then it travels to you.
- Order and personalization. We review your order, engraving and any materials or information needed to make your keepsake.
- Production. Fingerprint jewelry, Ash Jewelry, Forever Sealed and custom or special-order pieces have their own production times. Check the individual product page. Where ashes, a print or a photograph are needed, those must be received before the relevant work can be completed.
- Shipping. Carrier transit time begins after the finished order ships. Choosing a faster shipping service does not shorten the time needed to make the piece.
Our same-day dispatch cutoff is noon Mountain Time for eligible, ready-to-ship orders. This does not apply to every product or to custom and special-order work. Call us if same-day dispatch matters to you.
Delivery within the United States
Standard delivery: allow approximately 5–7 days in transit after shipping. The carrier depends on the item, size and destination.
Faster delivery: select an available express option at checkout. If you need a specific overnight or two-day service, contact us to confirm availability and pricing for your order before purchase.
Use a street address. UPS does not deliver to P.O. boxes, so please provide a physical delivery address.
Carrier schedules, weekends, holidays, weather and other disruptions can affect delivery. We cannot guarantee a carrier’s arrival date once a parcel has been handed over. Tracking information is provided when your order ships.
International orders
We serve customers outside the United States. International services and rates depend on your destination and are shown at checkout where available. Free continental-U.S. shipping does not apply to international orders.
Production time still applies before international transit begins. International delivery estimates are not guaranteed, and customs clearance can add time. Contact us if your destination is unavailable or you need help choosing a service.
Duties and taxes: your country may charge customs duty, tax or clearance fees. These are not charges imposed by Everlasting Memories and are the customer’s responsibility. Check with your local customs authority before ordering.
If a shipment is refused because of these charges, you remain responsible for duties, taxes and shipping costs associated with sending the parcel and, where applicable, returning it.
Helpful answers
Which countries do you serve?
Destinations include Australia, Austria, Belgium, British Virgin Islands, Canada, Denmark, Finland, France, French Guiana, French Polynesia, Germany, Greece, Greenland, Guam, Guinea, Guinea-Bissau, Hungary, Iceland, India, Italy, Jamaica, Japan, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Spain, St. Lucia, St. Maarten, St. Martin, Sweden, Switzerland, Turkey, the United Kingdom and the U.S. Virgin Islands. Availability can depend on the item and current carrier service. Please check checkout or contact us for your address.
Can I request a different shipping method?
Yes. Call 1-877-723-4242 or email sales@evrmemories.com before placing your order so we can discuss available options.
Does express shipping include faster production?
No. Production and carrier transit are separate. Check the product’s production estimate and contact us before ordering if you have a deadline.
Where is my tracking information?
Tracking information is added when the order ships. If you cannot find it, send us your order number through Contact Us.
Let’s talk it through
You do not need to have every detail figured out before you call. We can help you compare keepsakes, check a size or material, or understand what happens next.